Ecommerce Accounting Best Practices for Online Sellers
Learn how to manage e-commerce accounting and payments to protect your margins and keep your books clear.
- Key takeaways
- Understanding e-commerce finance
- Best practices in payment processing
- Choose an accounting method: cash vs. accrual
- Best practices in e-commerce accounting
- Track inventory and cost of goods sold
- Integrate payment processing with accounting systems
- Legal and compliance considerations
- How to keep your e-commerce finances on track
- E-commerce accounting FAQs
Key takeaways
- Choose a cash or accrual accounting method early and stick with it so your reports stay consistent.
- Track inventory and cost of goods sold regularly to keep your profit margins accurate.
- Connect your payment processing to your accounting software to cut manual work and speed up reconciliation.
- Stay compliant by managing sales tax, PCI DSS, and data privacy across every state and market you sell in.
Understanding e-commerce finance
Ask any business owner to list their least favorite or most stressful task, and most will place accounting pretty high up on the list. Press them to name another aspect of their business that they find frustrating, and you will likely hear payment processing time and again.
From returns and supplier payments to banking and card fees, e-commerce finance covers a lot. Understanding how money moves helps you cut admin costs and stay compliant with tax authorities.
Before we look at the specifics of e-commerce finance, it helps to start with a couple of definitions:
- E-commerce accounting is the process of tracking revenue, expenses, and other financial transactions tied to your online sales. Unlike a brick-and-mortar store, bundled payouts and channel fees make the details harder to see.
- Payment processing is a broad term covering everything to do with the customer’s payment journey. It includes all the functions, systems, and security checks handled by various parties from the moment a customer starts paying for the items in their cart.
Best practices in payment processing
When it comes to payment processing and picking the right provider, there are dozens of options to choose from. Each has clear advantages and disadvantages depending on what your business sells, the functionality you need, and where your customers are located.
With that in mind, you should only consider a provider who can help you stick to these basic best practices:
Offer multiple payment options
Whether you sell digital goods and services or use print-on-demand companies to create physical products, your customers are likely spread across multiple countries or regions. For that reason, choose a payment processor that lets you offer multiple ways for customers to pay at checkout.
- Credit and debit cards are an obvious must-have, but do not forget that digital wallets and the likes of Apple Pay are now hugely popular.
- Keep in mind that residents of different countries like to pay in different ways. For example, in the UK, credit and debit cards are the most popular methods, whereas in Germany, PayPal is much more prevalent.
Ensure your checkout is secure
Your payment processor of choice should take security seriously. Do your research and find out whether they offer SSL encryption, and pay special attention to their policy on complying with PCI DSS standards.
In a world where online scams and identity theft are rife, pay particular attention to the fraud-prevention technologies payment processors use. Of particular interest is how they handle chargebacks, or so-called friendly fraud. Chargeback fraud is when a shopper buys online with their credit card, then requests a refund from the issuing bank despite receiving the goods.
Provide a streamlined checkout process
The Baymard Institute recently compiled a list of statistics about the reasons shoppers put items in their digital carts but fail to check out. Overall, the research estimated that over 70% of potential checkouts were abandoned. That is a staggering figure, so anything you can do to increase conversion is worth the effort.
And how can you achieve better conversion? Here are a few tips:
- Make sure your checkout pages scale well on mobile devices, laptops, and tablets.
- Reduce unnecessary inputs and use tools like biometrics to let customers check out in a few clicks.
- Display trust signals such as positive reviews or badges from recognized payment providers.
Choose an accounting method: cash vs. accrual
Before you set up your books, pick how you will record money moving in and out. There are two main methods, and the right one depends on the size and complexity of your store.
- Cash basis: You record income when the money lands and expenses when you pay them. It is simple and gives a clear view of the cash you have on hand, which suits many newer or smaller stores.
- Accrual basis: You record income when you earn it and expenses when you incur them, even if the cash moves later. It gives a truer picture of profit and works better as you grow, carry inventory, or seek funding.
Many stores start on a cash basis and move to accrual as they scale. Pick one method and stick with it so your reports stay consistent and easy to compare over time.
Best practices in e-commerce accounting
Due to the global nature of e-commerce and the many nuts and bolts of payment processing, shipping, and inventory management, accounting for an online business can quickly get complicated. Here are a few best practices to keep in mind:
Use accounting software
Choose cloud accounting software built for e-commerce. It automates repetitive work like invoicing and inventory tracking, so you spend less time on admin and more time growing sales. Many online accounting solutions also offer analytics that give you valuable insight into your business’s financial health.
Maintain accurate records
Keep detailed records of every transaction to protect cash flow and stay compliant. Record your sales, expenses, refunds, and taxes. The right tools make this quick instead of tedious.
Reconcile regularly
Most e-commerce businesses are not required to reconcile transactions with bank statements. Still, doing so helps you spot discrepancies and keep accurate financial records.
Track key performance indicators (KPIs)
Track a few key metrics to gauge performance:
- Gross profit margin shows how much you keep after costs.
- Average order value shows how much customers spend per order.
- Customer acquisition cost shows what it costs to win each customer.
Track inventory and cost of goods sold
For product sellers, inventory and cost of goods sold shape your real profit. Getting them right keeps your margins honest and your decisions sound.
- Inventory is the value of the stock you hold and have not yet sold. Tracking it tells you what you own and helps you plan reorders.
- Cost of goods sold is what it cost to make or buy the products you actually sold in a period. It includes the product cost plus directly related costs like inbound shipping.
Update these numbers regularly so your profit reflects reality, not a guess. Accurate inventory and cost of goods sold help you price with confidence and spot which products truly earn their keep.
Integrate payment processing with accounting systems
Connecting payments to your accounting software means transactions sync automatically. Most platforms link to payment gateways through an API (application programming interface) or a simple plugin. The result is fewer manual entries, faster reconciliation, and cleaner books.
Integrations of this nature can reduce payment delays, increase cash flow and profitability, reduce the risk of fraud, and protect sensitive business and customer data.
Legal and compliance considerations
Compliance does not exactly sound exciting, but for e-commerce businesses, it is a necessity when selling across international borders or jurisdictions. Taxation, local laws, and data privacy must all be properly addressed. Not doing so can put your entire operation at risk.
This is a complex topic, but as a brief primer, here are a few things that are vital to consider:
PCI DSS compliance
Payment Card Industry (PCI) Data Security Standards (DSS) ensure that all sales involving credit cards focus on the security of a customer’s data. This is something you should take extremely seriously, and it is an especially important thing to quiz your payment processor about.
GDPR and other privacy laws
The European Union General Data Protection Regulation (GDPR) regulates data processing and private information in EU member states. Even if you are not based in the EU, you will still need to comply with GDPR if you do business there. In addition, around 20 U.S. states now have comprehensive consumer privacy laws in effect, including California, Virginia, Colorado, and Texas, many of which share similarities with GDPR.
Sales taxes and VAT
Within the United States, for example, sales taxes differ from state to state and must be included in the final price. If you sell internationally, taxes such as VAT can be extremely challenging to navigate, especially when distance selling between the EU, the United Kingdom, and the United States.
How to keep your e-commerce finances on track
Effective, streamlined e-commerce payment processing and accounting is not a nice-to-have. It is a necessity for doing business efficiently, credibly, and, perhaps most importantly, profitably.
By putting these best practices to work, you can reduce costs, strengthen security, and boost checkout conversion. Clear books and connected payments give you back time and a truer view of your profit. Melio helps you pay bills and get paid in one place, with payments that sync to your accounting software. Sign up for Melio to keep your cash flow under control as your store grows.
E-commerce accounting FAQs
What is the difference between bookkeeping and accounting?
Bookkeeping is the day-to-day recording of transactions. Accounting takes those records and turns them into reports and insights you can act on.
Do I need accounting software for a small online store?
You can start with a spreadsheet, but software saves time as you grow. It automates records, reduces errors, and makes tax season far easier.
When should I hire an e-commerce accountant?
Consider help when your sales channels, inventory, or tax obligations get complex. A specialist can protect your margins and keep you compliant.
How often should I reconcile my accounts?
Monthly works for most stores. Reconciling regularly helps you catch errors early and keep an accurate view of your cash.
Filip Nikoloski is a partnerships specialist at Printify. With a passion for e-commerce and print-on-demand, he has crafted numerous articles throughout the years. With a keen eye for detail and a commitment to excellence, Filip’s writing captivates and resonates with audiences worldwide.
*The purpose of this page is solely to provide information and should not be considered as financial advice.
**Melio does not provide legal, tax or accounting advice; you should consult a professional advisor before making any financial decisions.